last updated 20\/06\/2026<\/p>\n\n\n\n
As a UK consumer buying online, you have a legal right to cancel your order within 14 days<\/strong> of receiving your item, without giving a reason. To meet the cancellation deadline, you only need to send your cancellation notice before the 14-day period expires.<\/p>\n\n\n\n After cancelling, you then have a further 14 days to return the item to us.<\/p>\n\n\n\n Contact us at [pixeltradegb@gmail.com] with your order number to begin a return. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit back to us.<\/p>\n\n\n\n You should handle the item only as you would in a shop \u2014 to examine it, not to use it. If the item shows signs of use beyond inspection (for example, a sealed collectible that has been opened and is no longer in its original sealed condition, or wear inconsistent with simple inspection), we may make a deduction from your refund to reflect the reduction in value. This is not a blanket “no returns once opened” policy \u2014 it reflects what UK law permits us to deduct, assessed case by case.<\/p>\n\n\n\n In line with the Consumer Contracts Regulations, the right to cancel does not apply to:<\/p>\n\n\n\n [Note: review with a professional which of your specific product types genuinely qualify for these exceptions \u2014 most physical collectibles like sealed Funkos, games, or Blu-rays do not automatically lose the 14-day right just because they’re “collectible”; the exceptions are narrower than many sellers assume.]<\/p>\n\n\n\n Once we receive and inspect your return, we will process your refund to your original payment method within 14 days. Original standard delivery costs are refundable; return shipping costs are your responsibility unless the item is faulty or not as described.<\/p>\n\n\n\n If an item arrives faulty, damaged, or not as described, you are entitled to a refund, repair, or replacement under the Consumer Rights Act 2015, regardless of the 14-day cancellation window. Contact us at [pixeltradegb@gmail.com ] with photos of the issue as soon as possible.<\/p>\n","protected":false},"excerpt":{"rendered":" last updated 20\/06\/2026 Your Right to Cancel (UK Consumer Contracts Regulations 2013) As a UK consumer buying online, you have a legal right to cancel your order within 14 days of receiving your item, without giving a reason. To meet the cancellation deadline, you only need to send your cancellation notice before the 14-day period […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pixeltradegb.uk\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pixeltradegb.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pixeltradegb.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pixeltradegb.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pixeltradegb.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":1,"href":"https:\/\/pixeltradegb.uk\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24,"href":"https:\/\/pixeltradegb.uk\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/24"}],"wp:attachment":[{"href":"https:\/\/pixeltradegb.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}How to Cancel or Return an Item<\/h3>\n\n\n\n
Condition of Returned Items<\/h3>\n\n\n\n
Items That Cannot Be Returned<\/h3>\n\n\n\n
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Refunds<\/h3>\n\n\n\n
Faulty or Misdescribed Items<\/h3>\n\n\n\n